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Shipping policy
Shipping Policy
At CLOÉSTAR, we aim to make every order process feel smooth, reliable, and aligned with the quality of our brand experience. Orders are processed and shipped with care so your pieces arrive in excellent condition and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays. During new collection launches, major promotions, or peak periods, processing times may be slightly extended.
Shipping Methods
We offer shipping options at checkout based on your delivery address and order details. Available methods, rates, and estimated delivery times will be shown before purchase.
Delivery Times
Delivery time varies depending on the shipping method selected and the destination. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow its journey.
Shipping Rates
Shipping charges are calculated at checkout unless otherwise noted in a promotion or special offer. Any free shipping promotion will be clearly communicated on site and applied according to the offer terms.
Address Accuracy
Please review your shipping address carefully before completing your order. CLOÉSTAR is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout.
Lost, Delayed, or Returned Packages
Once a package is marked as delivered by the carrier, CLOÉSTAR is not responsible for loss or theft after delivery. If a package is delayed, missing, or returned to sender, please contact our support team so we can review the case and next steps.
International Shipping
If international shipping is available, duties, taxes, and customs fees may apply depending on the destination country. These charges are the responsibility of the customer unless stated otherwise at checkout.
Questions
For shipping questions or assistance, please contact our customer care team at support@cloestar.com. We’re here to help ensure your CLOÉSTAR experience feels seamless from checkout to delivery.