Terms and Conditions

TERMS OF SERVICE

Last Updated: March 25, 2026

KNAPP USA, LLC TERMS OF USE AND SERVICE

These are the terms of use (“Terms of Use”) for your use of services and featured on the sites owned and controlled by Knapp USA, LLC, including Cloéstar website, www.cloestar.com (the “Site”) and Mason Tyler website, www.mason-tyler.com (the ‘Site’), its affiliates (collectively referred to as “the Companies”), the mobile applications, all other websites, mobile sites, services, applications, platforms and other tools where these terms appear or are otherwise referenced, or for which no separate terms are provided. You may be accessing our Sites from a computer or mobile phone device (through mobile website or mobile application) and these Terms of Use govern your use of our Sites and your conduct, regardless of the means of access. Unless stated otherwise, these Terms and Conditions (“Terms”) govern your access to and use of the Site, including its services, applications, content, and products. By using the Site, you also agree to the terms outlined in our Privacy Policy and Cookie Policy, which are incorporated herein by reference. 

 

ACCEPTANCE OF TERMS

Please review the following Terms and Conditions of use, which include an Arbitration Agreement. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree, do not access or use the Site. The Companies reserve the right to update the Site and these Terms periodically. Any modifications will be posted on this page, so we recommend reviewing these Terms whenever you use the Site because by continuing to use the Site after any changes are made, you acknowledge and accept the revised Terms. Your access to and use of the Site are contingent upon your compliance with these Terms.

  

SITE CONTENTS

No content from this Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any form without express permission, except where explicitly allowed. You may not "mirror" any content from this Site on any other server without prior written consent from the Companies. The Site, including all information and content such as text, data, images, graphics, artwork, icons, photographs, music, sound, software, and HTML code (collectively referred to as “Materials and Content”), is the property of Knapp USA LLC dba Cloestar, Mason Tyler, or its suppliers and licensors, and is protected by U.S. and international patent, trademark, and copyright laws.

Unless explicitly permitted, you may not download, upload, copy, print, display, perform, reproduce, modify, delete, license, publish, transmit, or distribute any Materials and Content for public or commercial use without prior written consent. We grant you a limited, nonexclusive, and nontransferable license to access and use the Site and its information solely for your personal, noncommercial use.

We reserve the right to modify or discontinue any products, services, or content on the Site without notice, and are not liable for any consequences resulting from these changes. This includes altering features, availability, or imposing usage restrictions. We may revise these rules at any time without prior notice.

The information on this Site is for general informational purposes only and should not be considered medical advice. Before starting any beauty, exercise, or fitness regimen, including content provided through Cloéstar and Mason Tyler videos or classes, consult your healthcare provider. We are not responsible for any health issues that may arise from using information or engaging in activities described on this Site. If you experience discomfort or pain, stop immediately and seek medical advice.

 

DISPUTE RESOLUTION AND ARBITRATION AGREEMENT

Recognizing the significant costs of legal disputes, including time, expenses, and effort, both you and Knapp USA LLC dba Cloestar, along with Mason Tyler and its affiliates (collectively referred to as “the Companies”), agree that any dispute or claim arising from or related to these Terms, your use of the Site, or any purchase, transaction, return, or other interaction with the Companies (including matters involving advertisements, communications such as emails and SMS messages, or the collection and use of personal information) (“Dispute”) will be resolved through binding arbitration rather than litigation. This agreement is governed by the Federal Arbitration Act and applicable federal arbitration laws.

Before initiating arbitration, the party seeking resolution must attempt to settle the Dispute in good faith by providing the other party with a written notice (“Notice”) outlining the facts, circumstances, and desired resolution, along with supporting documentation. This Notice must be sent via certified or registered mail to:

Knapp USA LLC
Attn: Legal Division
2618 San Miguel Drive #2083
Newport Beach, CA 92660

Or to your last known billing address or the billing and/or shipping address associated with your online profile. If the Dispute is not resolved within thirty (30) days of the Notice being sent, either party may initiate arbitration. This arbitration agreement does not limit either party’s statutory or common law rights or remedies available if the Dispute were heard in court.

Arbitration will be conducted by the American Arbitration Association (AAA) (www.adr.org, 1-800-778-7879) following the then-current AAA Commercial Arbitration Rules and Mediation Procedures. Arbitration may be conducted via telephone, written submissions, in person in your county of residence, or at a mutually agreed location. Filing, administration, and arbitrator fees will be governed by the applicable AAA rules.

As an alternative to arbitration, either party may file individual claims in small claims court, subject to the applicable jurisdictional and monetary limits. Our liability is limited to the amount paid by you for the product or service, and we do not guarantee that our products will meet your specific needs or expectations.

This arbitration agreement will remain in effect even after the termination of these Terms or your use of the Site. If you violate or threaten to violate the intellectual property rights of Cloéstar or Mason Tyler, we may pursue legal action in state or federal courts located in California, and you agree to the exclusive jurisdiction and venue of these courts.

 

CLASS ACTION WAIVER

You and the Companies agree that any Dispute resolution proceedings will be conducted solely on an individual basis and not as part of any class, consolidated, collective, or representative action. If this class action waiver is deemed invalid or unenforceable, the Dispute must be resolved in state or federal court rather than through arbitration.

Additionally, you agree not to participate as a member of any putative or actual class action against the Companies, nor will you seek to act as a class representative. Any relief sought in an action you initiate against the Companies will be limited to your individual claims only.

This section will remain in effect even after the termination of these Terms or your use of the Site.

 

PROHIBITED USES

The Site is intended for lawful purposes only and is available exclusively for your personal, non-commercial use. Permitted uses include viewing the Site, purchasing products, submitting information, and downloading product details for personal review. Any authorization granted is automatically revoked if you breach these Terms, and you agree to promptly destroy any downloaded or printed materials. Unauthorized use of Site materials may violate domestic and international copyright laws, privacy and publicity laws, and communication regulations.

You are responsible for your communications, including any information you transmit, post, or upload, and for any consequences resulting from these communications. The Companies strictly prohibit, and you agree not to engage in, the following activities:

  • Posting incomplete, false, inaccurate, or unauthorized information.
  • Engaging in behavior that constitutes a criminal offense, results in civil liability, or violates any city, state, national, or international law or regulation.
  • Sharing or posting copyrighted materials or trade secrets without proper ownership or authorization.
  • Infringing on another person's intellectual property, privacy, or publicity rights.
  • Transmitting information or software obtained from the Site to foreign countries or restricted nations in violation of export control laws.
  • Attempting to disrupt the Site, interfere with network security, or gain unauthorized access to other computer systems.
  • Posting content that violates applicable laws or regulations.
  • Using the Site to harass, disrupt, or unlawfully interfere with the Companies' business operations.

Any misuse of the Site may result in termination of your access and potential legal action.

 

ORDERS AND PURCHASES

To ensure a quality shopping experience and provide all customers with the opportunity to purchase Cloéstar and Mason Tyler merchandise, we may limit purchase quantities and do not authorize bulk purchases for commercial purposes. We may restrict orders placed using the same customer account, credit card, or billing and shipping address. Orders that, in our judgment, violate this policy may be limited, canceled, or prohibited. We also reserve the right to refuse service to customers who violate this policy. This policy applies to all purchases, including those made in retail stores, sample sales, warehouse sales, catalogs, and online platforms, and may be modified without prior notice.

Additionally, we reserve the right to limit, cancel, or prohibit orders associated with:

  • Malfunctions, glitches, or technological errors on the Site.
  • The use or misuse of any coupon code within an order.

If you have not received your order within four weeks of purchase, you are responsible for contacting Cloéstar and Mason Tyler. We will investigate claims in a timely manner. However, we are not responsible for packages reported as delivered by the carrier or for lost, misplaced, or incorrectly delivered shipments resulting from incorrect address information provided during checkout.

 

SECURITY RULES

Any breach of our system or network security may result in civil or criminal penalties. Cloéstar and Mason Tyler actively investigates such violations and may collaborate with law enforcement to prosecute any individuals involved. You are prohibited from engaging in or attempting any actions that compromise the security of the Site, including, but not limited to, the following:

  • Accessing data that is not intended for you or logging into a Cloéstar and Mason Tyler server or account without proper authorization.
  • Attempting to probe, scan, or test the vulnerabilities of any system or network, or trying to bypass security or authentication measures without proper permission (or succeeding in doing so).
  • Disrupting the operation of the Site, interfering with the services provided to other users, or impacting our hosting provider or network—this includes, without limitation, uploading viruses, overloading, “flooding,” “email bombing,” or “crashing” the Site.
  • Forging or altering any TCP/IP packet header or any portion of the header information in any email, transmission, or posting on the Site.

 

PRIVACY POLICY

Regardless of any other terms in these Terms of Use, the way Cloéstar and Mason Tyler collect, use, disclose, and share any personal information you provide on the Site is governed by our Privacy Policy and Cookie Policy. For complete details on how we manage and safeguard your personal data, please review our Privacy Policy and Cookie Policy. By agreeing to these Terms, you also consent to the practices described in our Privacy Policy and Cookie Policy, which are incorporated herein by reference.


RETURNS AND EXCHANGES POLICY

We want you to be satisfied with your purchase. If you are not completely happy, we offer the following return and exchange options, subject to the conditions below:

  • Store Credit (Preferred Option): Customers who choose store credit will receive the full refund amount with no handling fee deducted. Store credit does not expire and may be used toward any future purchase on Cloéstar or Mason Tyler.
  • Refunds to Original Payment Method: If you prefer a refund to your original form of payment, a flat $8 handling fee will be deducted to cover return shipping and processing costs.
  • Exchanges: Your first exchange is complimentary, with no handling fee. Only one exchange per order is permitted. If the exchanged item is later returned, a store credit or refund will be issued, subject to the rules above.
  • Eligibility Requirements: Returned items must be unworn, undamaged, free of stains or odors, with the original hang tag attached and hygienic liner in place (if applicable). Items not meeting these conditions will be rejected.
  • Exclusions: Final sale items, gift cards, and personal care or beauty products (once opened or used) are non-returnable. Sets and bundles must be returned in full. Returns must be postmarked within 30 days of delivery.
  • Other Conditions: Original shipping charges are non-refundable. Refunds are typically processed within 5–10 business days after receipt and inspection of returned goods. Damaged or incorrect items must be reported within 7 days of delivery.

International customers and APO/FPO addresses should contact support@cloestar.com for personalized return and exchange instructions.


PRODUCT AND PRICING INFORMATION

Cloéstar and Mason Tyler strive to present our products, including their colors, textures, and overall appearance, as accurately as possible. However, the way products are displayed may vary depending on your device's settings, and we cannot guarantee that your device will accurately represent the actual attributes of our products. Some items displayed may be out of stock or discontinued, and prices are subject to change without notice. Cloéstar and Mason Tyler are not liable for typographical errors related to pricing or other information. Additionally, we do not guarantee the accuracy of customer reviews, ratings, comments, or feedback.

PROPRIETARY RIGHTS

Unless otherwise indicated, Cloéstar and Mason Tyler (or any other company whose marks appear on the Site) owns and/or is authorized to use any registered or unregistered trademark, trade name, and/or service mark displayed on the Site. Additionally, Cloéstar and Mason Tyler is the copyright owner or licensee of the Materials and Content featured on the Site. The logos, designs, titles, phrases, product names, and all related copyrights, trademarks, service marks, trade dress, and other intellectual property (collectively, "Cloéstar and Mason Tyler Intellectual Property") are owned by Cloéstar and Mason Tyler and may be registered in the United States and internationally. You agree not to display or use Cloéstar and Mason Tyler Intellectual Property in any way without prior written permission.

Nothing on the Site grants any license or right to use Cloéstar and Mason Tyler Intellectual Property without express written consent. Except as stated in these Terms, accessing the Site does not grant you a license to use any Materials and Content, and you may not modify, rent, lease, loan, sell, distribute, or create derivative works of such materials. Commercial use of the Site is strictly prohibited unless explicitly permitted. Downloading or saving copies of any Materials and Content is only permitted if authorized by Cloéstar and Mason Tyler. Unauthorized use of the Site or its content may violate copyright and other applicable laws and could result in legal liability. The Site’s design, text, graphics, interfaces, and their arrangement are protected by law, including copyright law.

 

USER CONTENT AND MATERIAL

We do not claim ownership of user-generated material and content. By submitting or posting any User Content on the Site or tagging Cloéstar and Mason Tyler on social media platforms such as Instagram, TikTok, Twitter, Facebook, Tumblr, or Pinterest, you grant us and our affiliates a perpetual, irrevocable, royalty-free, worldwide license to use, modify, reproduce, and distribute the User Content, including your name, profile photo, likeness, and social media handle, for marketing and promotional purposes without further notice or compensation.

Reviews posted on the Site may be shared or re-posted by others. By submitting Reviews, you grant Site users a license to use and share the Reviews and any associated information. Cloéstar and Mason Tyler is not obligated to monitor, use, or respond to User Content and may remove or refuse to post any content at its sole discretion.

You represent that you own or have the right to grant the licenses described above, have obtained permissions from individuals featured in the User Content, and that the content does not infringe any third-party rights or contain unlawful material. By submitting User Content, you agree to indemnify Cloéstar and Mason Tyler against any claims arising from your content. We are not responsible for the accuracy or reliability of User Content or disputes involving it.

We reserve the right to remove any User Content deemed objectionable without notice. Cloéstar and Mason Tyler is not responsible for storing your content, and you should keep copies of any materials you post. By posting content, you release Cloéstar and Mason Tyler from any claims related to the use of that content.

 

COPYRIGHT COMPLAINTS

Cloéstar and Mason Tyler respect the intellectual property rights of others and expect users and visitors to do the same. If you believe your work has been copied in a way that constitutes copyright infringement, please provide Cloéstar and Mason Tyler with a DMCA-compliant notice, including the following information:

  • A physical or electronic signature of the person authorized to act on behalf of the copyright owner.
  • Identification of the copyrighted work claimed to be infringed, or a representative list if multiple works are involved.
  • Identification of the material that is claimed to be infringing, along with information sufficient to locate it.
  • Contact information for the complaining party.
  • A statement that the use of the material is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information provided is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.

Please send notices of copyright infringement to:

By Mail:
Knapp USA, LLC
Attn: Legal
2618 San Miguel Drive #2083
Newport Beach, CA 92660

By Email:
support@cloestar.com
(Subject line: "Notice of Infringement")

Upon receiving a valid DMCA notice, Cloéstar and Mason Tyler will remove or disable access to the infringing material and take appropriate action as required by law. In cases of dispute regarding ownership, Cloéstar and Mason Tyler may remove content pending resolution.

If you believe your material was removed or disabled in error, you may submit a counter-notification that includes the following:

  • Your physical or electronic signature.
  • Identification of the material that was removed or disabled and its previous location.
  • A statement under penalty of perjury that the removal or disabling was a mistake or misidentification.
  • Your name, address, phone number, and a statement consenting to the jurisdiction of the Federal District Court for your location or any district where Cloéstar and Mason Tyler is found, and that you will accept service of process from the party who filed the original notice.

IMPORTANT NOTE: This process is solely for notifying Cloéstar and Mason Tyler of alleged copyright infringement. Other inquiries, including product or service questions, should be directed to the appropriate contact methods listed on our Contact Us page.

 

DISCLAIMERS AND LIMITATION OF LIABILITY

Cloéstar and Mason Tyler provide information on this Site as a convenience to visitors. While we strive to offer accurate and up-to-date information, occasional technical inaccuracies, factual errors, or typographical mistakes may occur. We reserve the right to correct and update the Site without prior notice. Product availability may vary by region, and we do not guarantee that the information or products described on the Site are appropriate or accessible in all jurisdictions.

Cloéstar and Mason Tyler are not liable for any allergic or adverse reactions resulting from the use of our products. All products comply with applicable federal and local regulations regarding fabric and beauty content. If you have concerns about specific fabrics, beauty products, and potential allergies, consult with your physician before purchasing from this Site. Use of the Site is at your own risk, and the Site is provided on an "AS IS" basis.

Cloéstar and Mason Tyler DISCLAIM ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF ACCURACY, COMPLETENESS, NON-INFRINGEMENT, MERCHANTABILITY, BEAUTY, OR FITNESS FOR A PARTICULAR PURPOSE. We do not guarantee uninterrupted, secure, or error-free access to the Site, nor do we warrant that defects will be corrected. Any information, results, or advice obtained from the Site does not create any warranty not explicitly stated herein. If you are dissatisfied with the Site, your sole remedy is to discontinue its use. Downloading materials from the Site is at your own risk, and you are responsible for any resulting damage.

Cloéstar and Mason Tyler are not responsible for the content, accuracy, or availability of external websites linked from this Site. Links are provided for convenience only and do not imply endorsement or affiliation. We do not warrant or guarantee third-party products or services offered through the Site.

LIMITATION OF LIABILITY: In no event shall Cloéstar and Mason Tyler, its affiliates, directors, officers, employees, agents, or service providers be liable for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages arising from the use of or inability to use the Site, including but not limited to lost revenue, lost business, data loss, or other damages, even if advised of the possibility of such damages. Some jurisdictions may not allow certain limitations of liability, so these limitations may not apply to you.

 

INDEMNITY

You agree to defend, indemnify, and hold harmless Cloéstar and Mason Tyler, along with its directors, officers, employees, agents, and affiliates, from any and all claims, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of the Site, your violation of these Terms, or the posting or transmission of any materials through the Site. This includes, but is not limited to, any third-party claim alleging that information or materials you provide infringe upon any third-party proprietary rights.

GOVERNING LAW AND DISPUTES

These Terms are governed by and will be interpreted and enforced in accordance with the laws of the State of California, without regard to its conflict of law principles, except where federal law applies.

 

GENERAL INFORMATION

These Terms, together with the Privacy Policy, Cookie Policy, Balance and Collective Terms, constitute the entire agreement between you and Cloéstar and Mason Tyler, governing your use of the Site. They supersede any prior agreements between you and Cloéstar and Mason Tyler. Additional terms and conditions may apply to certain sections of the Site.

Cloéstar and Mason Tyler reserves the right to terminate this Agreement and restrict your access to the Site at any time, without notice, if you fail to comply with any provision of these Terms. No joint venture, partnership, employment, or agency relationship is created between you and Cloéstar and Mason Tyler as a result of these Terms or your use of the Site. Any claim or cause of action you have against Cloéstar and Mason Tyler or related to the Site must be filed within one (1) year from the date the claim or cause of action arose.

Failure by Cloéstar and Mason Tyler to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. You may not transfer or assign your rights or obligations under these Terms without prior written consent from Cloéstar and Mason Tyler. These Terms are binding upon and will benefit Cloéstar and Mason Tyler’s successors, assigns, affiliates, and licensees.

The section headings used in these Terms are for convenience only and have no legal effect. For any questions, concerns, or notices regarding these Terms or the Site, please visit the Contact Us page of this website.

The CLOÉSTAR Balance Program

Participation in The CLOÉSTAR Balance program is subject to separate terms and conditions, which are incorporated herein by reference.