Cookie Policy

KNAPP USA, LLC COOKIE POLICY
Effective: February 25, 2025

Manage Cookie Preferences

This Cookie Policy explains how Knapp USA, LLC (referred to as “Cloestar,” “Mason Tyler,” “we,” “our,” or “us”) collects and uses data from and about you (“you” or “user”) when you visit our websites, create an account, visit our retail locations, or interact with us. It details our use of cookies and similar technologies as well as the choices you have regarding them.

This policy applies to the Cloestar and Mason Tyler websites at www.cloestar.com and www.mason-tyler.com, any branded pages on third-party platforms (for example, Facebook), and applications accessed via those websites or platforms that are operated on our behalf (“Websites”). By clicking the “I Accept” button on our cookie banner, you consent to the use of cookies, including similar technologies (such as browser fingerprinting) and website analytics tools, as described in this policy. This consent remains in effect until you withdraw it (for example, by deleting cookies). If you do not agree to our use of cookies, please adjust your browser settings accordingly.

Please note that disabling cookies may affect your ability to use certain features on our Websites (for instance, online purchases). For more details on how we handle personal information, please refer to our Privacy Policy.

What Are Cookies?

Cookies are small data files stored on your browser or device that help us remember details about your visit. They can be placed by the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). For example, we work with third-party analytics providers, such as Google, who set cookies to help us understand how you use our services and to enhance your experience.

Other similar technologies include:

  • Pixels: Tiny images embedded in web pages or emails that collect data about your device and browser, and can set cookies.
  • Local Storage: Methods like HTML5 local storage and browser cache that allow data to be stored on your device.


Categories of Cookies We Utilize

We utilize cookies for various purposes.

  • Identifying which features and pages are most popular
  • Counting visitors to pages
  • Enhancing your user experience
  • Maintaining the security of our services
  • Providing a customized browsing experience


For regulatory compliance, our cookies fall into the following four categories.

1. Strictly Necessary Cookies

These cookies are essential for you to navigate our Websites and use core functionalities, such as accessing secure areas, maintaining shopping cart contents, and remembering security settings. They cannot be disabled through our preference center because the Website would not function correctly without them.

2. Performance & Analytics Cookies

These cookies collect information about how visitors use our Websites (e.g., which pages are most popular, time spent on site, and error messages). This data allows us to measure and improve the performance of our site and user experience.

  • Examples: Google Analytics.

3. Functionality Cookies

These cookies allow the Website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features. They may also be used to provide services you have requested, such as personalizing the content you see.

  • Examples: Customer Relationship Manager tool.

4. Targeting & Advertising Cookies

These cookies are used by us and our advertising partners to build a profile of your interests and display relevant advertisements to you on other websites (retargeting). They also help us measure the effectiveness of our advertising campaigns.

  • Examples: Facebook Custom Audience.


Specific Third-Party Tools We Use

We may share details about your use of our Websites with our partners in social media, advertising, and analytics, who might combine this information with other data you have provided or that they have collected independently. Some of the cookies we use include:

  • Google Tag Manager: Utilized to load scripts on our web pages. For more information, please visit the Google Tag Manager use policy.
  • Google Shopping Review: Used to aggregate seller reviews from various websites into Google Shopping. Visit Google Shopping support for further information.
  • Google Analytics and GA Audiences: These cookies gather information to help us understand interactions with our Websites and refine your experience. Data is sent to a Google server, and although your IP address is anonymized within the European Economic Area before full processing, in rare cases the complete IP address might be transmitted. We rely on this data under our legitimate interest in personalizing your experience. To opt out of Google Analytics tracking, please visit Google Analytics Terms and Google Analytics opt-out.
  • DoubleClick, Google Ads Conversion, and Google Dynamic Remarketing: These cookies collect information to display relevant ads. For further details, please see Google’s advertising policies and Google Privacy. To manage ad personalization, visit Google Ads settings.
  • Facebook Custom Audience: This cookie enables us to target ads to specific groups on Facebook. You may manage your ad preferences in your Facebook account settings by visiting Facebook Ads Preferences.
  • Facebook Connect: This cookie supports social plugins such as the Like or Share buttons, facilitating interaction between your experience on our Websites and your Facebook account. For more details, please see Facebook’s data use policy.

Your Choices

You have various options for controlling or limiting how cookies and similar technologies are used on our Websites:

  • Manage Preferences via Banner: Click the 'Manage Preferences' link in our website cookie banner to activate or deactivate specific categories (Performance, Functionality, Targeting) at any time.
  • Adjust Browser Settings: Most browsers allow you to delete or block cookies. However, note that disabling all cookies, including those categorized as Strictly Necessary, may lead to website dysfunction (e.g., inability to complete purchases).
  • You can also adjust ad settings on specific platforms like Google, Facebook, or Pinterest via their respective settings pages.

Contact Us

If you have any questions about our use of cookies or this policy, please contact us at:
Email: support@cloestar.com
Mail:
Knapp USA, LLC
2618 San Miguel Drive #2083
Newport Beach, CA 92660


Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices. Any updates will be posted on our Website and will become effective upon posting unless a different effective date is stated. We recommend reviewing this policy periodically to stay informed about our cookie practices. Your continued use of our Website following any changes indicates your agreement to be bound by the revised policy.